14 Years of Driving Alignment Across Strategy, Process & Tech
I am an experienced IT professional with 14 years of experience across business analysis, technology delivery, and operational transformation, bridging the gap between business strategy, processes, and technology solutions.
My experience spans business analysis, digital transformation, enterprise SaaS implementation, requirements engineering, process optimisation, solution evaluation, stakeholder engagement, technology-enabled change, Application Support and IT Support.
I work across the full business analysis lifecycle — from understanding business problems and eliciting requirements through to process modelling, solution assessment, vendor selection, implementation support, testing, UAT and continuous improvement.
I help organisations deliver successful digital transformation by translating complex business challenges into clear requirements, streamlined processes, and technology solutions that drive efficiency, strengthen governance, and create measurable business value.
My Business Analysis Approach
I use a structured, outcome-focused approach to business analysis.
DISCOVER
Understand the business problem, strategic objectives, stakeholders and current operating environment.
ANALYSE
Investigate existing processes, systems, data, pain points, dependencies and opportunities.
DEFINE
Translate findings into clear business, functional and non-functional requirements.
DESIGN
Work collaboratively with business and technology teams to evaluate potential solutions and define the future state.
VALIDATE
Validate requirements and proposed solutions through workshops, demonstrations, prototypes, POCs and UAT.
DELIVER
Support implementation, testing, adoption, change management and transition into business operations.
IMPROVE
Measure outcomes, identify opportunities and continuously optimise the solution and underlying processes.
Professional Expertise & Capabilities
A comprehensive domain breakdown of technical, analytical, and delivery competencies.
Business Analysis
Digital Transformation
Process Excellence
Technology & Solutions
Delivery & Change Management
Professional Experience & Background
A history of continuous progression and proven business impact.
Lead IT Business Analyst
Lead cross-functional BA teams for Fortune 500 client initiatives. Direct end-to-end requirements gathering, enterprise architecture decomposition, and cloud migration roadmaps.
- Spearheaded SAP ERP migration saving $1.2M annually across 14 distribution facilities.
- Mentored 6 junior/mid-level Business Analysts in Agile backlog refinement and BPMN standards.
Senior Systems Analyst
Managed technical requirements for patient-facing web applications and hospital EHR system integrations.
- Authored FHIR API integration specs cut patient check-in wait times by 65%.
- Led UAT execution across 120+ clinical staff members with 99% defect resolution rate.
Business Process Analyst
Engineered process flow diagrams, conducted gap analysis, and wrote SQL queries for commercial loan processing optimization.
- Shortened loan application approval workflows from 10 days down to 3 days via automated validation rules.
B.S. in Management Information Systems (MIS)
Magna Cum Laude Graduate. Focus on Database Systems, Business Process Engineering, and Software Architecture.
